S-pushTAN-App
To retrieve your online banking login details, you will need the S-pushTAN-App. If your S-pushTAN-App is not working or hasn’t yet been set up, these instructions explain how to request a new registration letter.
Tip: Get the latest version of the app from the App Store/Play Store, to make sure it is up to date.
Sparkassen-Card (debit card) – card number
At some stage during this process, you will be asked to enter your Sparkassen-Card (debit card) number. This number can be found on the rear of your card.
Documents and devices for eID
If you do not have a Sparkassen-Card (debit card), you can also restore your login details with the online ID checker eID. To use this option to verify your identity, you will need the following:
Important: This this option cannot be used in the App Sparkasse.
Username or login ID for online banking
If you have forgotten your online banking PIN, you can use your username or login ID to restore access to online banking. You can find your login ID in the letter with your initial login details (username and the initial PIN for online banking).
Sparkassen-Card (debit card) and PIN
If you know your username you can request a new initial PIN for online banking and unlock access to online banking at virtually every (participating) Sparkassen ATM. To do so, simply verify your identify with your Sparkassen-Card (debit card) and card PIN at the ATM.
Read on to find out how to login with your login ID or retrieve your username directly. These instructions also cover what to do if your S-pushTAN-App isn’t working or hasn’t yet been set up.
Easy to follow step-by-step instructions.
Note: These instructions are an example only and may slightly differ depending on your mobile end device or bank.
If you know your username but have forgotten your online banking PIN, proceed as follows. These instructions detail how to request a new online banking PIN directly and what to do if your access to online banking has been blocked. This way, you’ll be able to quickly get new registration details even if you are also unable to use your S-pushTAN-App – and without having to wait for them to be sent to you by post.
These easy to follow step-by-step instructions cover both how to recover your login details in online banking and in the App Sparkasse.
Note: These instructions are an example only and may slightly differ depending on your mobile end device or bank.
If you have forgotten your online banking PIN but still know your username, you can also request a new online banking PIN at a Sparkassen-Finanzgruppe ATM. Read on to find out how with our easy to follow step-by-step instructions. What you’ll need: You need to know your username.
Note: These instructions are an example only and may slightly differ depending on your mobile end device or bank.
The following guide contains step-by-step instructions for removing a online banking PIN lock. These instructions also cover what to do if your S-pushTAN-App isn’t working or hasn’t yet been set up.
Note: These instructions are an example only and may slightly differ depending on your mobile end device or bank.
If you have forgotten your online banking PIN but still know your username, you can also request a new online banking PIN at a Sparkassen-Finanzgruppe ATM. Read on to find out how with our easy to follow step-by-step instructions. What you’ll need: You need to know your username.
Note: These instructions are an example only and may slightly differ depending on your mobile end device or bank.
Wir, als Ihre Sparkasse, verwenden Cookies, die unbedingt erforderlich sind, um Ihnen unsere Website zur Verfügung zu stellen. Wenn Sie Ihre Zustimmung erteilen, verwenden wir zusätzliche Cookies, um zum Zwecke der Statistik (z.B. Reichweitenmessung) und des Marketings (wie z.B. Anzeige personalisierter Inhalte) Informationen zu Ihrer Nutzung unserer Website zu verarbeiten. Hierzu erhalten wir teilweise von Google weitere Daten. Weiterhin ordnen wir Besucher über Cookies bestimmten Zielgruppen zu und übermitteln diese für Werbekampagnen an Google. Detaillierte Informationen zu diesen Cookies finden Sie in unserer Erklärung zum Datenschutz. Ihre Zustimmung ist freiwillig und für die Nutzung der Website nicht notwendig. Durch Klick auf „Einstellungen anpassen“, können Sie im Einzelnen bestimmen, welche zusätzlichen Cookies wir auf der Grundlage Ihrer Zustimmung verwenden dürfen. Sie können auch allen zusätzlichen Cookies gleichzeitig zustimmen, indem Sie auf “Zustimmen“ klicken. Sie können Ihre Zustimmung jederzeit über den Link „Cookie-Einstellungen anpassen“ unten auf jeder Seite widerrufen oder Ihre Cookie-Einstellungen dort ändern. Klicken Sie auf „Ablehnen“, werden keine zusätzlichen Cookies gesetzt.